Check the translator and connector of the Biometric TimeClock

Updated Aug 26, 2020

A common issue with TimeClocks, Fingerprint Scanners, Standalone Clocks occurs when they stop importing information in TimeForge. The issue arises when either the TimeForge Translator or Connector have been turned off or disabled. Follow these easy steps to get your TimeClock working again.

Checking the Translator

Open the ISS45 Translator application

Look for the fireball icon with the T on your taskbar or in your icon tray. Double-click it to open the Translator program.

Checking the Translator

Click Tools, then select Services Status from the dropdown menu

The Translator program will pop up. Click Tools, then select Services Status. This will bring up a status window.

Checking the Translator

Make sure the Translator is running

If the Translator is running you will see Status: Running. You can now close the window.

If the Translator is stopped, you will see Status: Stopped. In this case, you will need to click the Start to start the translator service. Once the status changes to Running, you may close the window and proceed to the next step.

Checking the Translator

Sync the Translator

Once you have the Translator running, you will need to sync it to update the data in TimeForge. Click Tools again, then select Synchronize Now from the dropdown menu. When the sync completes, you may close the window.

Sync the Translator

Checking the Connector

Look for the fireball icon on your taskbar or in your icon tray -- this one does NOT have a T! Double-click it to open the Connector program.

Checking the Connector

Click Tools, then select Services Status from the dropdown menu

The Connector program will open. Click Tools, then select Services Status. This will bring up a status window.

Checking the Connector

Checking the Connector

If the Connector is running you will see Status: Running. You can now close the window.

If the Connector is stopped, you will see Status: Stopped. In this case, you will need to click the Start to start the connector service. Once the status changes to Running, you may close the window and proceed to the next step.

Checking the Connector

Sync the Connector

Once you have the Connector running, you will need to sync it to update the data in TimeForge. Click Tools again, then select Synchronize Now from the dropdown menu. When the sync completes, you may close the window.

Sync the Connector

Both the Translator and the Connector should now be properly syncing data with TimeForge, and your TimeClock should be operational.

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