TimeForge Knowledge Base

I have one employee whose fingerprint never works. Why? How should they clock in?

Updated on

This a common occurrence for stores with higher number of employees.

Why Does This Occur?

This usually happens for 2 reasons:

  1. The employee has tough calluses on their finger.
  2. The employee has looser skin. This is more common with older employees.  

How Do I Fix It?

  1. You can enroll the employee's fingerprint again and try a different finger.
  2. Assign the employee a Internal Number and Password. This will allow the employee to clock in/out without having to use their fingerprint.
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