This a common occurrence for stores with higher number of employees.
Why Does This Occur?
This usually happens for 2 reasons:
- The employee has tough calluses on their finger.
- The employee has looser skin. This is more common with older employees.
How Do I Fix It?
- You can enroll the employee's fingerprint again and try a different finger.
- Assign the employee a Internal Number and Password. This will allow the employee to clock in/out without having to use their fingerprint.