Recent updates
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Why can't my employees clock out for a break?
Updated onArticleThis is a common question from new TimeForge users, and there are two easy answers:
Either you do not have breaks turned on in TimeForge, or the employees are not meeting the criteria specified in your break rules.
For instance, if your break rules state that employees aren't allowed to take a break unless they've been at work for two hours, they won't be given the option to take a break in TimeForge until they've been clocked in for two hours.
Getting Started Troubleshooting & FAQs
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Common Questions about TimeForge
Updated onArticleBelow is a list of frequently asked questions (FAQ) and short answers. Can't find what you're looking for? Our friendly Support Team is here to help.
Getting Started Troubleshooting & FAQs
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Grid View vs. List View
Updated onArticleTimeForge gives you the ability to choose how you want to see employees, schedules, locations, departments, and other lists by switching between a grid with cards and a more traditional table list. Each card in the grid view gives you a focused snapshot of an individual item on your list, while the list view gives you a detailed, customizable list that makes it easier to see everything at once.
This guide will teach you how to easily toggle between the two views, how to filter your lists to see only what you want to see, and how to export your filtered lists for your records.
What's New New Feature Guides
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Manage employee availability and requests
Updated onArticleIn many restaurants, retail businesses, and other industries, staff members are required to work with two different concepts for work preferences:
- Availability is when employees are normally available to work.
- For example, an employee may be available on Monday, Wednesday, or Friday from 8am – 2pm. Perhaps that employee is not available to work on Tuesdays or Thursdays because of school conflicts, or another job. Availability is commonly updated on a continuous basis (school semesters are common), and are filled out by staff members.
- Requests are normally one-time changes to your employees' normal availability.
- For example, an employee may be available next Tuesday to work because their professor canceled class. In many businesses, requests are placed in some sort of log book – either an industry specific manager log (such as a Red Book from Red Book Solutions or a Beat Yesterday book) or a simple spiral notebook or binder.
TimeForge supports both types of work preferences from a single Availability & Requests page. Recurring requests can be be made within TimeForge, similar to an Availability sheet, and individual daily Requests can also be made within TimeForge.
Manager Guide The Basics
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Create schedule templates
Updated onArticleTo quickly create employee schedules, many managers rely on the TimeForge AutoScheduler and schedule forecasts, or if they've got a small crew, they might build schedules manually, one shift at a time. Other managers pre-build days on the schedule using collections of shifts, called templates.
Each TimeForge work schedule template contains one or more shifts, and can be used to quickly generate schedules for staff members. Each location (or store) can have many different schedule templates (as many as are needed), and the schedule templates can be used to build new schedules.
Some examples of employee work schedule templates:
- Friday server / waiter template
- Monday night football template
- Summer weekend lifeguard template
- Christmas retail template
Manager Guide The Basics
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View and edit shifts
Updated onArticleIn TimeForge, employee schedules are a collection of many shifts, and each shift is assigned a corresponding start and end time, position or job code, and an employee. Other information can be included with each shift, such as whether the shift is for an "extra" staff member, or the name or number of the section or station being worked by the employee (for more info on schedules, see our article on how to view employee schedules).
Shifts can easily be created for a specific day on the schedule or copied to other days on the schedule. Shifts can also be grouped together into days on the schedule, and then can be used to create a template for future schedules. Additionally, shifts can be reassigned to other employees, and are used by the TimeForge ShiftBuilder to estimate anticipated needs for schedules in the future.
Manager Guide The Basics
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